Refund policy
Return & Refund Policy
Last updated: January 2025
At SilkLoop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer free returns and refunds within 30 days of delivery.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
We cannot accept returns for:
- Used products
- Damaged products caused by misuse
- Gift cards
- Final sale items (if specified)
How To Start A Return
Please contact us before sending any items back.
Email:
Please include:
- Full name
- Order number
- Reason for return
- Photos (if applicable)
Our support team will provide return instructions.
Free Return Shipping
SilkLoop covers return shipping costs for eligible returns worldwide.
Customers will not incur any additional return fees.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding approval.
Approved refunds will be issued to your original payment method within 5–10 business days.
Bank processing times may vary.
Damaged Or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will resolve the issue at no additional cost.
Late Or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still have not received your refund, contact us.
Email: