Contact us
Contact Us
We're here to help.
If you have any questions regarding your order, products, shipping, returns, or general inquiries, our customer support team is happy to assist you.
We strive to respond to all inquiries within 24 to 48 business hours.
Customer Support Information
Store Name:
SilkLoop
Website:
Email:
Phone:
(250) 687-4228
Business Address:
1413 Kaz Crt
Nanaimo, BC V9R 0B4
Canada
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday – Sunday
Closed
Frequently Asked Questions
How long does shipping take?
We offer free worldwide shipping on all orders. Orders typically arrive within 7–10 business days.
What is your return policy?
We offer free returns and refunds within 30 days of delivery.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
How quickly do you respond?
Our support team usually replies within 24–48 business hours.
Thank you for shopping with SilkLoop.
Your satisfaction is our priority.